Privacy policy

Privacy Policy


IP Payments respects the privacy of every person that contacts our company or is associated with the services that we provide to our customers.

We have developed our privacy policy with reference to the requirements of the Privacy Amendment (Enhancing Privacy Protection) Act 2012 as well as best practice industry guidelines and practices. All privacy practices and methods described herein only apply insofar as permitted by law.


The purpose of this privacy policy is to:

  • Clearly communicate the personal information handling practices of the IP Payments Pty Ltd.
  • Give individuals a better and more complete understanding of the sort of personal information that IP Payments holds, and the way we handle that information.

Policy owner and review of policy

IP Payments Information Security Officer (ISO) is the owner of the Policy and will ensure that the Policy is reviewed annually.

Why do we collect information?

We will collect personal information in the process of conducting business. That personal information may be obtained directly from you or stored by us on behalf of our clients. We will only store your personal information if it is relevant to the conduct of our business. We store personal information to ensure that we can serve our business needs as a technology and payment provider.

When do we use your information?

The information we collect will only be that which is necessary for the conduct of our business and our relationship with our clients. Information gathered by us in one instance may be used in another instance unless you expressly requested that we do not. However, we will only use the information which we receive about you for the purpose of doing business with you or in connection with that purpose.

How do we collect the information?

Where practical, we will only collect information directly from you or where our clients have collected that information from you.

How do we store your personal information?

Your information is held in electronic form in our databases. We secure your personal information from unauthorized access, use or disclosure. IP Payments secures the personally identifiable information you provide on computer servers in a controlled, secure environment, protected from unauthorized access, use or disclosure. When personal information (such as a credit card number) is transmitted to other websites, it is protected through the use of encryption, such as the Transport Layer Security (TLS 1.2) protocol. If your information is no longer needed, we will either delete it from our systems or de-identify it, so that it cannot be attributed to you personally.

To whom will we disclose your information?

Personal information is not used or disclosed unless, relying on its internal practices, IP Payments is confident that it is accurate, complete and current. All personal information is stored in Australia and is not disclosed to overseas recipients.

How can you check the information we hold?

We will take all reasonable steps to ensure that the information we hold is accurate, and we will put into effect any changes that you ask for.

If you wish to view the personal information that we have stored directly on your behalf please e-mail If we have stored information on behalf of our clients you will need to contact the client for that information.

What about our web site?

If through a channel of contact you are forwarded to another site or organisation IP Payments is not responsible for the privacy practices or content of that site or organisation.

Our web site uses cookies which are small amounts of information sent from a web server to your computer. These cookies are used to retain login and state information. We do not use cookies to track your internet activity before or after you leave the IP Payments environment. Any activity while you are at our web site may be monitored. No other company has access to our cookies.

The IP Payments environment has added security available as a default option by using Transport Layer Security (TLS 1.2) technology. This means that information you send is encrypted by your computer, and then decrypted again on our side, preventing others from accessing your private information in between.


More information on privacy legislation is available from the Federal Privacy Commissioner at